Metro Incorporated will be collecting opt-in verbally from their customers. Customers will be able to opt in to receive messages either in person at our physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide their phone number, and staff is trained to ask if the customer would like to opt in to receive SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.

Customers will be verbally informed that message and data rates may apply, message frequency may vary, and they can text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.

Metro Incorporated does not share phone numbers or personal information with third parties for marketing or promotional purposes.